Customer Success Manager (F&B Industry) - Surabaya

Join Multi Aneka Pangan Nusantara (MAPN), a leading name in Indonesia’s thriving F&B industry, as a Customer Success Manager in Surabaya. In this pivotal role, you will be the bridge between our innovative food solutions and our valued clients, driving long-term relationships and ensuring their success. With a focus on delivering exceptional service and leveraging data-driven insights, you will play a crucial role in MAPN's growth and client satisfaction.

As a Customer Success Manager, you will work closely with clients to understand their needs, provide tailored solutions, and monitor their satisfaction. You will also collaborate with cross-functional teams to ensure seamless implementation of our products and services. This role offers a unique opportunity to grow within a dynamic and supportive environment, with the chance to make a significant impact on our clients' businesses.

Surabaya, the heart of East Java's culinary scene, is the perfect setting for this role. You will have the chance to work in a vibrant city that celebrates food and culture, all while being part of a company that is committed to excellence and innovation.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with clients to ensure their satisfaction and long-term success.
• Understand client needs and provide tailored solutions to meet their requirements.
• Monitor client satisfaction and address any issues promptly to maintain high service levels.
• Collaborate with cross-functional teams to ensure seamless implementation of products and services.
• Leverage data-driven insights to identify trends, opportunities, and areas for improvement.
• Provide regular reports and updates to stakeholders on client performance and success metrics.
• Participate in product development and improvement initiatives to enhance client experience.
• Act as a point of contact for clients, providing support and guidance as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer success, client management, or a similar role in the F&B industry.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Strong understanding of data analysis tools like Google Analytics or Tableau.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in customer success or client management is a plus.
• Familiarity with the F&B industry and its trends is highly desirable.

🛠️ Keahlian

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