Inbound Customer Care Specialist - Telkomsel Services (Bandung)

Join Infomedia Nusantara as an Inbound Customer Care Specialist in Bandung and play a pivotal role in delivering exceptional service to Telkomsel customers. This position is perfect for dynamic individuals who thrive in fast-paced environments and are passionate about providing top-notch customer support. As part of the Telkomsel Services team, you'll be the first point of contact for customers, ensuring their queries and concerns are addressed promptly and professionally. This role offers a unique opportunity to work with one of Indonesia's leading telecommunications companies, contributing to a seamless customer experience.

In this role, you will handle a high volume of inbound calls, chats, and emails, utilizing tools like Avaya and Zendesk to manage customer interactions efficiently. You'll need to have a strong understanding of Telkomsel's services and products, as well as the ability to troubleshoot and resolve customer issues effectively. Daily, you'll be working closely with cross-functional teams to ensure timely resolution of customer queries and complaints, all while maintaining a high level of customer satisfaction.

At Infomedia Nusantara, we are committed to fostering a culture of continuous learning and growth. This role provides ample opportunities for professional development, with access to training programs and certifications in customer service and technical support. Whether you're a seasoned professional or just starting your career in customer service, this is your chance to make a meaningful impact in the telecommunications industry.

📋 Tanggung Jawab Pekerjaan

• Handle inbound customer inquiries via phone, chat, and email, ensuring timely and accurate responses.
• Utilize Avaya and Zendesk to manage and track customer interactions efficiently.
• Troubleshoot and resolve customer issues related to Telkomsel services and products.
• Collaborate with cross-functional teams to ensure timely resolution of customer queries and complaints.
• Maintain a high level of customer satisfaction by providing exceptional service.
• Monitor and report on key performance indicators (KPIs) to ensure service quality and customer satisfaction.
• Stay updated with the latest developments in Telkomsel services and industry trends.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 1-2 years of experience in customer service or a related field.
• Strong understanding of Telkomsel services and products.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proficiency in using Avaya and Zendesk.
• Familiarity with Indonesian language, both written and spoken.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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